Shipping Policy
This page explains how your hanging decorations are processed, dispatched, tracked and supported if delivery does not go as planned.
Your order journey
Order Confirmed
We receive your order after checkout and payment confirmation.
Prepared for Dispatch
Your hanging decoration is checked, packed, and prepared for shipment.
Shipped & Tracked
Tracking is emailed when your order is dispatched and the information is available.
Shipping, tracking & delivery
Order Processing
After successful payment confirmation and any necessary verification, orders are normally processed in 2–4 business days. During major promotions, holidays, or unusually busy periods, processing may require up to 5 business days. Business days exclude weekends and applicable public holidays. Processing and carrier transit are separate.
Estimated United States Delivery
For standard delivery to supported U.S. addresses, estimated carrier transit is 10–15 business days after dispatch. The estimated total time includes both order processing and transit. Actual delivery times may change because of weather, customs, carrier disruption, holidays, remote destinations or other events beyond reasonable control.
Shipping Charges
Available shipping services and their charges are calculated and displayed during checkout. Review the order total, including any shipping fee and applicable taxes, before payment.
Fulfillment & Shipping Origin
Orders may be fulfilled through our facilities or designated fulfillment partners depending on stock, product requirements, and destination. A parcel’s shipping origin may differ from the registered business address of Guangzhou Yingxi Cosmetics Co., Ltd.. Multiple items may occasionally be sent separately with different tracking numbers.
Tracking Your Order
Once a package is dispatched and tracking becomes available, shipping information is sent to the email address used at checkout. A tracking label may be created before the carrier records its first scan.
Address Accuracy & Changes
Please check the recipient name, street address, apartment or unit number, postal code, and telephone number at checkout. Contact customer care immediately if an address is incorrect. We will try to update it before shipment, but changes cannot be guaranteed once fulfillment starts. Reshipping costs caused by a customer-supplied incorrect address may be charged where reasonable and lawful.
P.O. Boxes & Restricted Locations
Availability of delivery to P.O. boxes, APO/FPO locations, and U.S. territories depends on the item and carrier. Supported options appear at checkout. A destination may be unavailable if no shipping method can be selected.
Tracking Delays
Temporary gaps in tracking may occur between carrier facilities. If tracking has not updated for an extended period or your estimated delivery window has significantly passed, email us with the order number. We will review the tracking and contact the fulfillment or carrier partner as appropriate.
Lost Packages
If a package appears lost in transit, contact us with your order number. Where a shipment is confirmed lost after review, we will arrange an appropriate reshipment, replacement, refund, or other reasonable remedy without automatically placing carrier error costs on the customer.
Delivered but Not Received
Check nearby entrances, mailbox areas, building reception, household members and neighbors. If the shipment remains unlocated, contact us; a carrier “Delivered” status does not automatically close or invalidate the claim. We will review the circumstances and provide an appropriate resolution.
Damaged, Incorrect or Incomplete Delivery
If a hanging decoration arrives broken, missing hanging components, incorrect, or materially different from its description, contact us within 7 calendar days after delivery. Include the order number, photographs of the item and issue, outer packaging, and the shipping label where relevant. After confirming an error attributable to us, we will arrange a suitable remedy at no additional cost resulting from that error. The reporting request does not limit non-waivable rights.
Product Packaging & Normal Variation
Different hanging decorations require different protective packaging according to their dimensions, finish, fragility, and hanging hardware. Minor differences in color tone or finish can occur due to photography, screen settings and normal production tolerances. Material differences or significant deviations from the product description will be reviewed.
International Destinations & Import Fees
We primarily serve customers in the United States. Other destinations may be available where a delivery option appears during checkout. Customs duties, brokerage charges, or import taxes charged by the destination country or carrier are generally the recipient’s responsibility unless checkout clearly states that they are included.
Need help with a delivery?
Share your order number, tracking details if available, and what happened. We will review the issue and advise the next steps.
Hours: 8:00 AM – 10:00 PM Daily · Response target: Within 24 hours
Company & Contact Details
- Brand Name
- Doviquk™
- Legal Company Name
- Guangzhou Yingxi Cosmetics Co., Ltd.
- Owner
- Liu Jundan
- Website
- doviquk.com
- Business Address
- Room 303, No. 17 Huashang North Road, Xicheng Industrial Zone, Renhe Town, Baiyun District, Guangzhou (Airport Baiyun)
- Customer Support Email
- service@doviquk.com
- Customer Support Phone
- +86 185-6634-7541
- Customer Service Hours
- 8:00 AM – 10:00 PM Daily