How can we help?
Product questions, order support, tracking updates, returns and refunds—our Doviquk™ customer-care team is ready to assist.
We are here to help.
Email Support
For product details, orders, tracking, returns, refunds, and privacy requests.
Phone Support
Talk with customer care about an order or product question during support hours.
Response Target
We aim to reply to support messages within 24 hours.
Contact Doviquk™
Email: service@doviquk.com
Phone: +86 185-6634-7541
Support Hours: 8:00 AM – 10:00 PM Daily
Response Target: Within 24 hours
Help with your purchase
Product Questions
For details about a hanging decoration, please send the product name or product-page link and your question about size, color, construction, materials, intended use, or hanging requirements.
Existing Orders
Include your order number and the email address entered at checkout so we can locate your purchase. Do not send payment-card numbers or passwords.
Shipping & Tracking
If an order is delayed, tracking has not updated, or a parcel appears missing, contact us with your order number and any available carrier information. We will investigate with the fulfillment or shipping provider when appropriate. See Shipping Policy.
Damaged, Incorrect, or Missing Items
Please contact us within 7 calendar days after delivery and provide the order number, a description, product photographs, and photos of the shipping label and packaging when available. This reporting request does not remove rights that cannot legally be limited.
Returns & Refunds
Contact customer care before shipping an item back. Approved returns are sent to the return address provided by our team, not automatically to the company business address. See Return & Refund Policy.
Privacy & Website Questions
Email us with the subject “Privacy Request” for access, correction, deletion, or advertising-related privacy choices, or contact us about any website issue. See Privacy Policy.
Our business address is provided for company identification. It is not automatically the address for returned merchandise. Please receive return authorization and instructions from our support team before sending a parcel.
Company & Contact Details
- Brand Name
- Doviquk™
- Legal Company Name
- Guangzhou Yingxi Cosmetics Co., Ltd.
- Owner
- Liu Jundan
- Website
- doviquk.com
- Business Address
- Room 303, No. 17 Huashang North Road, Xicheng Industrial Zone, Renhe Town, Baiyun District, Guangzhou (Airport Baiyun)
- Customer Support Email
- service@doviquk.com
- Customer Support Phone
- +86 185-6634-7541
- Customer Service Hours
- 8:00 AM – 10:00 PM Daily