Return & Refund Policy
Learn how to request a return, report damaged hanging decorations, arrange an exchange and receive an approved refund.
How a return works
Contact Customer Care
Email your order number and the reason for the return before sending the item.
Request Review
Provide photographs or videos where needed and receive authorization.
Ship as Instructed
Use the return address and directions provided after approval.
Returns, exchanges & refunds
30-Day Return Window
Eligible hanging decorations may be returned within 30 calendar days after confirmed delivery. Contact us before the window ends to request authorization; return eligibility depends on the conditions below and applicable consumer law.
How to Request a Return
Write to service@doviquk.com with your order number, product name, return reason, and relevant photographs or videos. For damaged or incorrect deliveries, provide pictures of the item, packaging and shipping label when available. We aim to respond within 24 hours.
Return Eligibility
For change-of-mind returns, products should be unused, unaltered, complete, and in original condition, including any supplied hanging strings, hooks, parts, and accessories. Keep protective packaging where reasonably possible. Opening a shipping carton alone does not automatically make an unused item ineligible.
Product Appearance & Normal Variations
Hanging decorations vary in shape, dimension, material, finish, color, detailing and method of display. Photography, room lighting, screens, and normal production tolerances can cause minor differences. These do not automatically indicate a defect, but customers may request an eligible preference-based return within 30 calendar days.
Return Authorization & Address
Do not send merchandise to the registered business address without approval. The registered address of Guangzhou Yingxi Cosmetics Co., Ltd. is not automatically the return warehouse. Our support team will provide the correct destination and return instructions after reviewing the request.
Non-Returnable Items
Items clearly identified as custom-made, personalized, or “Final Sale” before purchase may be excluded from change-of-mind returns where law permits. Used, altered, intentionally damaged, or materially incomplete products may also be ineligible for preference-based return. Promotional pricing alone does not make an item non-returnable. These restrictions do not exclude statutory remedies for defective or misdescribed goods.
Damaged, Defective, Incorrect or Missing Items
Please inspect items after delivery. Contact us within 7 calendar days if a decoration is damaged, defective, incorrect, incomplete, or substantially different from its description. Include photographs of the decoration, included hanging elements, outer packaging, and shipping label when relevant. Once the issue is confirmed, we will offer a suitable refund, replacement, reshipment, or other remedy without passing our error-related costs to the customer. This request does not reduce rights provided by law.
Return Shipping Cost & Fees
For a change of mind, preference, size, color, or style selection, the customer generally pays return postage. For a confirmed issue caused by us, we cover the appropriate return or replacement costs. Original shipping fees are generally not refundable for preference-based returns unless law requires otherwise. Approved returns have no restocking fee.
Preparing & Sending a Return
Pack delicate decorations securely, including any included pieces and hanging hardware, to avoid transit damage. Use a reliable tracked return method for preference-based returns, retain the receipt and tracking number, and follow the destination instructions sent by support.
Inspection & Refund Timing
When an approved return arrives at the authorized return location, we inspect it for eligibility. After receipt, inspection and approval, we normally initiate the refund to the original payment method within 5–10 business days after approval. Your bank or payment provider may need additional time to post the funds.
Refund Method
Approved refunds are normally sent to the original payment method. If this is not possible, customer care will work with the payment provider on a permitted alternative. In some circumstances we may issue a refund or replacement without requiring the item to be sent back.
Exchanges
Exchange requests depend on product and inventory availability. If a direct exchange is not possible, we may ask you to return an eligible item and place a separate order for the preferred hanging decoration.
Order Cancellation
Request a cancellation as quickly as possible after placing an order. We will make reasonable efforts to cancel before fulfillment begins. Cancellation cannot be guaranteed after processing, packing, shipment preparation or dispatch starts. No cancellation fee applies to an order successfully canceled before fulfillment. Once dispatched, follow the applicable return process.
Consumer Rights
Nothing in this policy removes mandatory rights or remedies available to consumers under applicable law. We review product defects, delivery errors, and lost shipments in accordance with those obligations.
Always request an approved return destination from customer care first. Our registered business address is not automatically a returns location.
Start a return or refund request
Contact us with your order number and details. For broken or missing hanging parts, include clear photos so we can review the issue.
Hours: 8:00 AM – 10:00 PM Daily · Response target: Within 24 hours
Company & Contact Details
- Brand Name
- Doviquk™
- Legal Company Name
- Guangzhou Yingxi Cosmetics Co., Ltd.
- Owner
- Liu Jundan
- Website
- doviquk.com
- Business Address
- Room 303, No. 17 Huashang North Road, Xicheng Industrial Zone, Renhe Town, Baiyun District, Guangzhou (Airport Baiyun)
- Customer Support Email
- service@doviquk.com
- Customer Support Phone
- +86 185-6634-7541
- Customer Service Hours
- 8:00 AM – 10:00 PM Daily